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FAQ

  • How soon must I cancel my appointment?
    You must cancel your appointment within 48 hours of your scheduled appointment
  • Do I need to provide any of the cleaning products/materials or equiptment?
    No. Not unless you have some specific products or equipment you want us to use.
  • Do you wash windows?
    Unfortunately, we do not wash windows
  • If I do not cancel my appointment within 24 hours will there be a charge?
    In order to avoid last minute cancellations, we will send out formal reminder emails prior to the requested service. We do require a 48 hour notice of cancellation via email or voicemail, as those are time stamped for accuracy. There will be a $75 cancellation charge if we do not receive notice before the deadline.
  • How do you accept payments?
    Cash E-transfers
  • Are you insured?
    Yes, we have liability insurance and are able to provide proof of insurance if requested.
  • Are pets at home ok?
    You know your pets better than we do. However, to ensure everyone's comfort and safety we recommend that the animal be in a crate or seperate room for the duration of the job. This will allow the cleaners to complete thier assignment without any interferance.
  • Is HST charged?
    Yes. 13% HST will be added to your invoice, which is applicable to all services we offer.

Billing & Pricing

Payments Accepted

Cash

E-Transfer

Cancellation Policy

We do require a 48 hour notice of cancellation via email or voicemail, as those are time stamped for accuracy. There will be a $75 cancellation charge if we do not receive notice before the deadline. 

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